When making a booking on the Hiplets website, you, the Guest, and all parties joining you at the Property agree to abide by the following terms and conditions.
Payment in full plus a damage deposit has been taken at the time of booking. Damage deposit will be refunded after the stay, provided there has been no damage or breaking of house rules. Any International bank fees will be deducted from deposit.
A full refund can be obtained provided the stay has been cancelled 30 days prior to the check-in date. For a 50% refund of accommodation cost, notification of cancellation must be received seven full days prior to check in time on the date of check in. No refunds will be issued for cancellations made after this period. If a booking fee was added to your booking, this will not be refunded under any circumstances. Cancellations must be made in writing and sent via email.
The number of people staying must not exceed the maximum number agreed at the time of booking. If we become aware that the number of people staying exceeded the maximum number, we reserve the right to ask the entire party to vacate the premises. No refund will be given.
Arrivals and Departures
The Property shall be available from 4pm on the holiday start date until 11am on the end date. Should you fail to leave the Property by this time, a fee may be incurred which is payable out of the damage deposit.
Linen and Equipment
The Property is equipped with bed linen including duvets, sheets, pillowcases and towels, all items specified on the Property’s inventory. Linen and blankets for cots are not supplied. Any items that are missing from the inventory at the end of the holiday shall be charged to you at their RRP and deducted from the damage deposit.
Damage, Noise, Deposits and Cleanliness
All bookings are accepted on the condition that the Property will be respected, and that you shall be responsible for any breakage and/or damage to the Property and/or its contents. In the event of damage as a result of your stay, we shall report to you within 7 days of departure with a breakdown confirming the deductions that will be made from your deposit. This includes loss, breakage, damage, or extra cleaning costs to the Property or its contents. You have a further 7 days after deductions have been made to respond with any relevant queries.
Please leave the property in a good condition upon checking out. While a general clean is undertaken between each stay, should you leave the property in such a state that it needs additional cleaning, we reserve the right to charge to you any excess cleaning fees. Do not leave behind personal items such as fancy dress, decorations etc. We will deduct a removal fee from your deposit. The use of Blu Tack or any other such product is not permitted under any circumstance. Paint damage incurred from the use of such materials, will merit a deduction from your damage deposit.
We strive to maintain a high standard of cleanliness and comfort and endeavour to provide sufficient opportunity for our excellent cleaning team to maintain these expectations. Should you wish to request an early check in, please note that an additional fee may be charged to facilitate the necessary arrangements to accommodate you. Further details about the early check in fee can be provided upon request. Terms and conditions apply.
We expect you to keep noise to a reasonable level and to be respectful of the neighbours throughout your stay. In the event of excessive noise causing a nuisance to neighbours we reserve the right to deduct £200 from the deposit. Furthermore, if we receive any complaints of noise or disrespect and damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and with no compensation for unused days.
Pets and Smoking are both prohibited.
The use of candles or fireworks is prohibited.
Right of Entry
We reserve the right to access the apartment at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
If you have any complaint, please notify us immediately. Please note that complaints are much more easily resolved while you are still in the property.
We do not accept any liability in relation to any damage to, or loss of, your personal property and belongings. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for 14 days and then handed to a local charity shop or a recycling centre unless we have been contacted by you.
Hiplets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We require this information to understand your needs and provide you with a better service.