Terms and Conditions

Terms and conditions:
Please read these booking conditions carefully, paying special attention to the section on noise and damage. All reservation requests (whether via email, telephone or online) are considered to be an acceptance of these conditions.

1. Payment
Payment in full is taken at the time of booking. This includes the cost of accommodation, the refundable damage deposit, plus any additional charges eg. Early check fee.

2. Sleeping Capacity
The number of Guests staying must not exceed the maximum number agreed at the time of booking. If we become aware that the number of people staying exceeded the maximum number, we reserve the right to ask the entire party to vacate the premises. No refund will be given.

3. Arrivals and Departures
The Property shall be available from 4pm on the reservation start date until 11am on the end date. Should the Guest fail to leave the Property by this time, a fee may be incurred which is payable out of the damage deposit. Early check in or late check out may be arranged by special request and is subject to terms and conditions, and may incur an additional charge.

4. Restrictions
Pets and Smoking are both prohibited. The use of candles or fireworks is not permitted under any circumstances.

5. Linen and Equipment
The Property is equipped with bed linen including duvets, sheets and pillowcases and towels, all items specified on the Property's inventory. Linen and blankets for cots are not supplied. Any items that are missing from the inventory at the end of the holiday shall be charged to you at their RRP and deducted from the damage deposit.

6. Deposits, Deductions and Breakages
All bookings are accepted on the condition that the Property will be respected, and that you, the Guest, shall be responsible for any breakage and/or damage to the Property and or its contents. In the event of damage as a result of stay, we shall report to you within 7 days of departure with a breakdown confirming the deductions that will be made from your deposit. This includes loss, breakage, damage, or extra cleaning costs to the Property or its contents. The Guest has a further 7 days after deductions have been made to respond with any relevant queries.

We expect the Property to be left in a good condition upon checking out. While a general clean is undertaken between each stay, should you, the Guest, leave the property in such a state that it needs additional cleaning, we reserve the right to charge to you any excess cleaning fees. Do not leave behind personal items such as fancy dress, decorations etc. We will deduct a removal fee from your deposit. The use of Blu Tack or any other such product is not permitted under any circumstance. Paint damage incurred from the use of such materials, will merit a deduction from your damage deposit.

We strive to maintain a high standard of cleanliness and comfort and endeavour to provide sufficient opportunity for our excellent cleaning team to maintain these expectations. Should you, the Guest, wish to request an early check in, an additional fee may be incurred to facilitate the necessary arrangements to accommodate you. Further details about the early check in fee can be provided upon request. Terms and conditions apply.

7. Noise and Disturbance
We expect you, the Guest, to keep noise to a reasonable level and to be respectful of the neighbours throughout your stay. In the event of excessive noise causing a nuisance to neighbours we reserve the right to deduct £200 from the deposit. Furthermore, if we receive any complaints of noise or disrespect and damage to the property, we reserve the right to require visitors to vacate the premises with immediate effect and with no compensation for unused days.

8. Liability
We do not accept any liability in relation to any damage to, or loss of, your personal property and belongings. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for 14 days and then handed to a local charity shop or a recycling centre unless we have been contacted by you with proof of ownership.

9. Cancellation Policy
Cancellations must be made in writing and received by Hiplets. Whilst we understand that unforeseen circumstances may occur, we maintain a strict cancellation policy. We will make every effort to assist you, the Guest, should your booking need to be amended, however, should these changes take place within a week of your check in, the property owner is unlikely to be able to accept a replacement booking, and has already made arrangements based on your arrival. Cancel within 7 days of your trip and the reservation is non-refundable. Cancel up to 7 days before check in and get a 50% refund (minus the booking platform service fees and a £50 admin fee).
In the event that the Property becomes unavailable due to unforeseen circumstances such as fire/flood, Hiplets will endeavour to find suitable alternative accommodation, or will refund all monies minus any third party service fees.